Customized solution service
Trader Group handles every case seriously. We discuss about customers’ requirements in detail pre-sale, the most appropriate solution is made by us together with our customers’ discussion.
Warranty period and spare parts supply
We have one year warranty and life-long maintenance. During the first year, if any parts broken not occurred by human, we will supply the new replacement parts freely.
We'll track the customer for the machine usage constantly, solve the accidental problems in the shortest time and provide our customers with professional technological guidance and solutions, in order to make sure the machinery in normal operation. What’s the more important, we will improve our machines based on the feedback from our customers.
Firstly, our machines are designed easy for installation; and we also supply very detailed operation manual and installation videos. If needed, we'll arrange the technical engineer to serve overseas.
24 hour service hot-line
We offer the customers 24 hour service line which you can learn about our machines. We’ll be honored to provide you with the relevant information.